After-Sales_Service_and_Warranty

After-Sales Service & Warranty

We provide warranty coverage, technical support and spare-parts assistance for XJL-D9 products. Please contact us with your order information, product serial number (if applicable), a description of the issue, and photos or video that clearly show the problem so we can evaluate the case efficiently.

Warranty Coverage

Warranty period

12 months from the date of delivery.

Manufacturing defects

For confirmed manufacturing defects, we provide free repair, replacement parts or product replacement as appropriate.

Response time

We respond within 24 hours after receiving an after-sales request.

Technical support

Online support is available by email, WhatsApp, WeChat or video call.

Spare parts

Spare-parts support is available during the warranty period.

 

What Is Not Covered

· Damage caused by misuse or operation outside the product instructions.

· Unauthorized modification, disassembly or repair.

· External impact or other damage not caused by a manufacturing defect.

· Force majeure events.

· Normal wear and tear.

How to Request Support

1. Contact our support team and provide your order information and product details.

2. Describe the issue and provide clear photos or video when possible.

3. Our team will respond within 24 hours and may request additional diagnostic information.

4. Once a manufacturing defect is confirmed, we will arrange the appropriate repair, replacement parts or replacement solution.

OEM & Commercial Support

OEM logo support

Free logo design support for orders over 10 units.

Payment terms

50% deposit; 50% balance before shipment.

 

Warranty service is subject to confirmation of the fault and the exclusions above. Commercial/OEM terms apply to eligible orders and may be confirmed again in the final quotation or purchase agreement.